Bengaluru SaaS meetup: 0 to 1 journey for Customer success function
Founders and operators from companies including LeadSquared, Bizom, Loop Health will talk about early days of setting up customer success function
Our next meetup is scheduled for Bengaluru on 23rd Sep and we will be doing a deep dive on Customer Success as a function. Helping your customers achieve their business goals through your product can reduce churn and find opportunities to expand revenues with them. Slack has an NRR (Net Retention Rate) of 143% which means that it is able to grow its revenues by 43% in a year without any addition of customers ! Still, it's an area where founders don't invest well during early days and we thought we should bring it up for discussion.
We have two passionate speakers who will be speaking on these topics at our session and will not only cover frameworks but practical learnings from their own experiences:
One first speaker is Lalit Bhise, CEO and Co-founder, Bizom. Bizom is Series A+ funded SaaS company and provides a retail intelligence platform for brands and B2B retailers. Lalit is an enterprise mobility veteran with 20 years of experience in building products and is particularly passionate about CS function and will be sharing his journey as a founder in building the CS function.
Our second speaker is Nilesh Chhajed, Founder, Propel CS. Nilesh is a founder and customer success leader and has led CS functions at various SaaS startups including Loop Health, LeadSquared and Mobisy. He has been pivotal in building and optimising CS function in various SaaS startups and has seen journeys from very early stages to 25m+ ARR companies.
Please join us for the session and networking meetup on 23rd Sep at 11 am. Register below to get an invite. Exact location will be sent to the confirmed participants.
Link: https://lu.ma/GTMD_BENG_0923
Saurabh
Managing Partner @ Pentathlon Ventures
Community Building @ GTMDialogues
P.S.: If you are a SaaS founder and want to join our exclusive SaaS founders only whatsapp group, please send a request here.